Return and refund policy

Effective Date: October 31st, 2024

1. Custom Orders:

Final Sale: Due to the personalized and custom nature of our handcrafted furniture, all custom orders are considered final sale. We cannot accept returns or offer refunds on custom-made pieces.
Design Approval: We will provide detailed design drafts and require your approval before commencing construction. Please carefully review all specifications and measurements before approval.
Quality Assurance: We are committed to delivering high-quality craftsmanship. If you believe there is a defect or issue with your custom piece, please contact us within 48 hours of delivery or pickup to discuss potential solutions.

2. Purchased Products (Non-Custom Items):

10-Day Return Window: We offer a 10-day return window for non-custom items purchased directly from us.
Condition of Return: Items must be returned in their original condition, unused, and with all original packaging (if applicable).
Proof of Purchase: You must provide a valid proof of purchase (receipt, order confirmation) for any return or refund.
Refund Amount: Refunds will be issued for the purchase price of the item, minus any non-refundable deposit paid at the time of order.
Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect item shipped).
Refund Processing: Refunds will be processed within 7 business days of receiving the returned item and verifying its condition.

3. Damaged Items:

Inspection Upon Delivery/Pickup: Please inspect all items carefully upon delivery or pickup. If you notice any damage, please document it immediately and notify us within 24 hours.
Shipping Damage: The Sawdust Bandit is not responsible for damage that occurs during shipping. Claims for shipping damage should be filed directly with the shipping carrier.
Damage After 10 Days: We are not responsible for any damage to items that occurs after the 10-day return window.

4. Exceptions:

Special Circumstances: In rare cases, we may consider exceptions to this policy at our sole discretion.
Sale Items: Sale or discounted items may be subject to a different return policy, which will be specified at the time of purchase.

5. How to Initiate a Return:

Contact Us: Please contact us at returns@thesawdustbandit.com within the applicable return window to initiate a return.
Provide Information: Include your order number, the item you wish to return, and the reason for the return.
Return Instructions: We will provide you with return instructions and a return address.

6. Contact Information:

If you have any questions about this Return and Refund Policy, please contact us at: